1. Documentation & Coordination

Family provides Death Certificate, Police NOC,
Embalming Certificate (if applicable).

Our team verifies and arranges necessary
clearances.

2. Ground Arrangements (Origin)

Ambulance pickup from hospital/mortuary

Body transported in a sealed coffin/casket to the
helipad.
Family members (if traveling) are escorted to the
helipad lounge.

3. PRE-FLIGHT FORMALITIES

Our ground staff assists with security clearance

The coffin/casket is respectfully loaded and
secured inside the helicopter.

Safety briefing provided to accompanying
passengers (if seats available).

4. HELICOPTER JOURNEY

Flight Duration: [Approx. __ mins/hrs depending
on distance].

Family members (1–2, subject to helicopter
capacity) may accompany.

Smooth and non-stop aerial transfer to the
destination helipad.

5. ARRIVAL & HANDOVER

Upon landing, our ground team / local
ambulance receives the mortal remains.

The coffin/casket is transported to the family
residence / crematorium / burial site.

Final handover is done with dignity and care

6. SUPPORT & ASSISTANCE

Our staff coordinates with the
receiving family and local
authorities.

Continuous assistance until the
mortal remains are safely
delivered.

1. Documentation & Permissions

The family must provide all mandatory documents before
the flight:

• Death Certificate (from hospital/doctor)
  Police NOC (if required by law or local authorities)
  Embalming & sealing certificate (if flight is long or as
  per rules)
• If documents are incomplete, incorrect, or delayed, we
  are not responsible for any postponement or cancellation.
• Our team may assist with paperwork, but final
  responsibility remains with the family/organizer.

2. Booking & Payment

• Full payment must be made before departure.
  Prices include helicopter flight and agreed ground
  handling only.
• Any extra costs (last-minute ambulance, helipad charges,
  clearance fees, etc.) will be borne by the family.
• Once the helicopter is dispatched, no refund is possible
  (except if flight is cancelled by us due to safety reasons).

3. Weight & Space Limitations

• Helicopters have strict weight limits.
  Coffin/casket must be within the agreed size and weight
  specifications.
• Only 1–2 family members may travel (depending on
  helicopter capacity)
• Excess baggage is not allowed; only small hand bags.
  Terms & Conditions for Helicopter
  transfer of Mortal Remains.

4. Flight Schedule & Delays

• All flights depend on weather, ATC clearance, visibility,
  and government permissions.
• Delays may occur due to bad weather, technical issues,
  VIP movement, or safety concerns.
• In such cases, our priority is safety, and flights may be
  rescheduled or cancelled.
  We are not liable for delays beyond our control.

5. Helipad / Airport Rules

• Family members must follow all helipad security checks.
  Only authorized persons will be allowed entry.
• Alcohol, tobacco, and sharp objects are not permitted.
  The coffin/casket must remain sealed throughout the
  journey.

6. Body Handling & Responsibility

• The body must be embalmed and sealed (as per
  government norms) before air transfer.
• Our staff ensures respectful and safe handling.
  Once the coffin/casket is handed over to our team at
  origin, we are responsible only for safe air transfer to the
  destination helipad.
• After landing, responsibility is transferred to the receiving
  family/ambulance.

7. Cancellation Policy

• If cancelled by family before helicopter dispatch: partial
  refund after deducting administrative/ground charges.
• If cancelled after helicopter dispatch: no refund.
• If cancelled by us due to weather/safety issues: full
  refund or free rescheduling (subject to availability)

8. Liability Disclaimer

• We act only as a transport service provider.
• We are not responsible for delays, emotional loss,
  religious rituals, or decisions made by local authorities.
  Insurance for mortal remains transfer is not included
  unless specified.
• Any disputes will be handled under the jurisdiction of
  [Insert City/State Court].

9. Emergency Situations

• If weather changes suddenly during flight, the pilot may
  divert to the nearest safe helipad.
• In case of technical emergency, standard aviation safety
  procedures will apply.
• Families are requested to cooperate fully with crew
  instructions at all times.

10. Conduct of Accompanying Passengers

• Passengers must follow all crew instructions.
  Any misbehavior, refusal to follow safety rules, or
  interference with operations may lead to denial of
  boarding.
• In such cases, no refund will be given.

11. Force Majeure (Uncontrollable Events)

• We are not liable for failure or delay caused by events beyond
  our control, including but not limited to:
  Natural disasters (storms, earthquakes, floods, etc.)
  Air traffic restrictions or VIP movement
  Strikes, riots, lockdowns, or government orders
  Technical failures not caused by negligence

12. Customer Support

• A dedicated helpline number will be available during the
  transfer.
• Our team will provide updates and assistance at every
  stage.